Question 1

Do you have payment plans available?

Answer

Projects under $600 require full payment before any services are rendered. However, we do offer “half now, half later” payment options for projects over $600! The payments are to be made 6 weeks apart regardless of the status of your project. Please note: if the second payment of your design project isn’t paid on the date agreed upon, there will be a $150 late penalty, we truly don't like to charge late fees, so please be sure you are able to fund your entire project before signing our contract to avoid these penalties. Thanks!

Question 2

What is the turnaround time for my project?

Answer

Every project has a unique turnaround time, but please see the following estimations for each project. Logos require up to 4 weeks for completion. Web design requires a lot of time and planning, but usually takes 8 weeks for completion. After we've created the content for your site as well as sent you a mockup of what your completed site will look like, there is a 14-day window to respond with any feedback or changes you’d like to have made. After this date, your project will be pushed to the end of our client list to accomodate other projects since this will effect our calendar. Please note if the information we've requested from you is more than 4 weeks late, a late penalty of $100 will be requested before we continue to work on your site. Social media content creation is ongoing, but changes to any posts take a minimum of 3 business days for completion.

Question 3

I don't think I want to continue with my project anymore, can I cancel it?

Answer

You have up to 48 hours to cancel your project for a full refund. After 48 hours, you will only receive up to 70% of your deposit back (this is only if the project hasn’t been started). If your project has begun, you will receive a 20% refund of your applied deposit. If the project has been completed, you will not be eligible for a refund. Please be absolutely sure that you want to start your project before you begin. Thanks so much!

Question 4

I would like to start my project today! Is this possible?

Answer

We work based on our calendar of availability (we are typically booked 1-2 months out). If you would like to get started on your project ASAP, please book your spot by contacting us today! Your spot will be solidified once your deposits & contracts are submitted.

Question 5

What are your business hours?

Answer

We are open for business from Monday through Friday during the hours of 9am to 5pm. If you would like to speak to us before committing to a project, we offer 15 minute complimentary consultations to address your needs! Please schedule phone calls with us at least 2 days in advance so that we may add you to our calendar! We are currently not open on weekends.

Question 6

How may I contact you throughout this process?

Answer

We like to keep all of our interactions via email. With texts, phone calls, DM's, whatsapps, and all of these other platforms available for us to keep in contact, it gets a bit confusing, especially when our conversations are taking place in multiple spaces. For this reason, we ask that you contact us via email (info@thinkbrandingco.com) for all of your branding needs! We do have two 30 min complimentary phone calls available during the entire branding process, for any additional calls, there will be an associated fee. For coaching calls, please inquire about how we may help you!

Question 7

Will you send me native files once my project is complete (PSD, AI, INDD, etc.)

Answer

Unfortunately, we do not provide native files to our clients. We only provide final files such as PDF's, JPEG's, and PNG's. If you will need native files at the end of your project, we highly recommend finding a designer/branding agency that will accommodate these needs.

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