Policies & FAQ's
Do you have payment plans available?
What is the turnaround time for my project?
Every project has a unique turnaround time, but please see the following estimations for each project.
I don't think I want to continue with my project anymore, can I cancel it?
You have up to 48 hours to cancel your project for a full refund. After 48 hours, you will only receive up to 70% of your deposit back (this is only if the project hasn’t been started). If your project has begun, you will receive a 20% refund of your applied deposit. If the project has been completed, you will not be eligible for a refund. Please be absolutely sure that you want to start your project before you begin. Thanks so much!
I would like to start my project today! Is this possible?
We work based on our calendar of availability (we are typically booked 1-2 months out). If you would like to get started on your project ASAP, please book your spot by contacting us today! Your spot will be solidified once your deposits & contracts are submitted.
What are your business hours?
We are open for business from Monday through Friday during the hours of 9am to 5pm.
How may I contact you throughout this process?
We like to keep all of our interactions via email. With texts, phone calls, DM's, whatsapps, and all of these other platforms available for us to keep in contact, it gets a bit confusing, especially when our conversations are taking place in multiple spaces. For this reason, we ask that you contact us via email (firstname.lastname@example.org) for all of your branding needs! We do have two 30 min complimentary phone calls available during the entire branding process, for any additional calls, there will be an associated fee. For coaching calls, please inquire about how we may help you!
Will you send me native files once my project is complete (PSD, AI, INDD, etc.)
Unfortunately, we do not provide native files to our clients. We only provide final files such as PDF's, JPEG's, and PNG's. If you will need native files at the end of your project, we highly recommend finding a designer/branding agency that will accommodate these needs.